KHALIFA's CV
KHALIFA KHALID MOHAMMAD JASSIM BIN KALBAN
Trade Finance Operations
Dubai, United Arab Emirates
Profile summary
Dedicated and motivated professional with more than 2 years of experience in trade operations, customer service, and bank guarantee related roles. Currently studying for a bachelor’s degree in business and human resource management at Hamdan Bin Mohammed Smart University (HBMSU). Skilled in handling daily operations, supporting customers, and working as a team leader. Bilingual in Arabic and English with strong time management and communication skills. Eager to contribute to a forward-thinking organization in a challenging role with increasing responsibilities.
Key skills
SkillsCustomer service Time and Task Management Data organization Detail-Oriented Thinking Team Leader
Professional experience
Trade Operations Associate,Feb 2024 - Present
Emirates Islamic Bank - DubaiUAE- Managed customer service issues, resolving complaints to maintain high levels of satisfaction.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Assisted management in making key decisions by collecting, organizing and modelling data.
- Involved in issuing Bank Guarantee related roles.
Education
High schoolAug 2015
Applied technology high schoolLanguages
English · Intermediate
Arabic · C1